Goals Program and Request for Proposals Goals The goals and objectives for the MAC’s 2017 Phase 2 Concessions Request for Proposals (RFP) are: To meet or exceed the traveling public’s desires and expectations for food & beverage and convenience / news & gift concession products or services while traveling through MSP. To offer exceptional price/value and convenience to the traveling public while meeting or exceeding the public’s needs. To provide high quality, healthy dining options at varying price points. To provide exceptional customer service and innovative products and services throughout the term of the Agreement. To recruit, hire, train, and motivate only the best management and staff members. In doing so, create a workforce that will result in both repeat business and positive customer service ratings. To maximize revenue to MAC. To further the public interest of the state by maximizing the economic benefits of MSP to the state of Minnesota generally.