Strategic Plan
Metropolitan Airports Commission Strategic Plan for 2010 - 2015
To the Public:
Economic challenges in the world economy and in the aviation industry in particular make sound strategic planning even more essential today than usual. The Metropolitan Airports Commission's 2010-2015 Strategic Plan identifies the critical issues facing our organization, outlines our strategic goals, and defines the key initiatives we will undertake in 2010.
Of particular note in this year's plan is a new vision statement for the organization: “To give our customers the best airport experience in North America.” That's a tall order for any airport operator even in the best of times. Yet it is one we are committed to achieving. Our 2010 key initiatives reflect that
commitment:
- Expanding the Customer Service Partnership Initiative, which brings together representatives from throughout the MSP community – airlines, food and retail vendors, service providers and others – to coordinate efforts aimed at ensuring every traveler receives first class service when flying through MSP
- Benchmarking MSP's performance against other airports to identify areas for improvement
- Enhancing way-finding signage so that people have the information they need to select the proper terminal for their airline and to navigate the
airport campus - Constructing a new, climate-controlled skyway linking the MSP Value Parking garage and light rail station directly to the Humphrey Terminal
- Making MSP more accessible and user friendly for people with disabilities
- Actively seeking new and expanded air service from domestic and international carriers
- Fully incorporating social media into our overall communication efforts as a user friendly way of sharing useful, current information about MSP and
soliciting feedback from our airport customers - Providing a central Web portal for cost-effective B2B communication with airport business partners and tenants
- Continuing progress implementing the most extensive airport noise mitigation program in the nation
- Pursuing new, diverse revenue sources to help fund operation of and improvements to MSP and the MAC's six reliever airports
- Enhancing MAC's technological capabilities and related efficiencies by completing integration of EnterpriseOne and GIS systems
The Twin Cities enjoys direct flights to more destinations than nearly any other U.S. metropolitan area. Our strategic plan for 2010-2015 builds on that achievement and reflects efforts to ensure the people who travel on those flights have a top-notch airport experience. At the same time the plan reflects economic realities, minimizing new expenditures and maintaining MSP's status as one of the lowest cost hub airports in the nation, giving airlines one more reason to initiate or add service to Minnesota.
Thank you for your interest in the Metropolitan Airports Commission and its seven airports: Minneapolis-St. Paul International, Airlake, Anoka County-Blaine, Crystal, Flying Cloud, Lake Elmo, and St. Paul Downtown (Holman Field).
We look forward to serving you in 2010 and beyond.
Jack Lanners, Chair
Jeffrey Hamiel, Executive Director
Back to Top